Refund policy

At Pakistan Electronics, we want you to be satisfied with your purchase. This Return & Refund Policy explains when products may be returned, exchanged, repaired, or refunded.

By placing an order with us, you acknowledge and agree to the terms below, subject to any rights provided to you under applicable law.

1. Return Eligibility

You may request a return if:

  • You received the wrong product.
  • The product arrived damaged.
  • The product is defective or does not function as expected.
  • The product is materially different from its advertised description.
  • The product qualifies for a return under the applicable manufacturer warranty or our return terms.

Return eligibility may depend on the type of product and its condition.

2. Return Period

Return requests should generally be submitted within [7/14] days of delivery.

Please contact us as soon as possible after receiving your order if there is an issue with your product.

Some products may have different return periods because of their category, manufacturer warranty, installation requirements, or other applicable conditions.

3. Condition of Returned Products

Unless the product is defective, damaged, or incorrectly supplied, returned products should generally be:

  • Unused
  • In their original condition
  • In the original packaging
  • Accompanied by accessories and manuals
  • Accompanied by the original invoice or proof of purchase

Products that have been used, modified, damaged through misuse, or returned without required accessories may not qualify for a return where permitted by applicable law.

4. Damaged Products

If your order arrives damaged, please contact us as soon as possible.

We may request:

  • Photographs or videos of the package
  • Photographs or videos of the product
  • Order details
  • Proof of purchase
  • Other information required to assess the issue

Where appropriate, we may arrange a replacement, repair, return, or refund in accordance with the circumstances and applicable policy.

5. Defective Products

If a product develops a fault, please contact our customer-support team.

Depending on the product and applicable warranty, we may offer:

  • Troubleshooting assistance
  • Inspection
  • Repair
  • Replacement
  • Refund, where applicable

Some electronics and appliances may be covered by a manufacturer's warranty. Warranty terms can vary between brands and products.

6. Non-Returnable Products

Certain products may not be eligible for return except where they are defective, damaged, incorrectly supplied, or otherwise covered by applicable law.

Examples may include:

  • Products specifically identified as non-returnable
  • Products damaged through misuse or improper installation
  • Products modified or repaired without authorization
  • Products missing essential components or accessories
  • Products that cannot reasonably be resold due to their condition

Any applicable exclusions will be communicated through the relevant product information or customer-support team.

7. Installation

For appliances requiring installation, customers should use appropriate professional installation services and follow the manufacturer's installation instructions.

Damage caused by incorrect installation, unauthorized modification, improper handling, or misuse may not qualify for a return or warranty claim.

8. Return Shipping

If the return is due to an error on our part, such as receiving the wrong product or receiving a product that arrived damaged or defective, we may arrange or cover reasonable return shipping costs where applicable.

For other returns, return shipping charges may be the customer's responsibility.

The applicable shipping arrangement will be communicated when your return request is reviewed.

9. Refunds

Once an approved return has been received and inspected, we will determine whether a refund is applicable.

If approved, the refund will generally be processed using the original payment method where possible.

The time required for the refund to appear in your account may depend on your bank, payment provider, or financial institution.

Shipping charges may not be refundable unless required by applicable law or the return is due to an error on our part.

10. Exchanges and Replacements

Where appropriate and subject to availability, we may offer a replacement or exchange instead of a refund.

If the same product is unavailable, we may discuss an alternative solution with you.

11. Sale and Promotional Items

Products purchased during sales or promotional campaigns may be subject to specific return or exchange conditions.

Any special conditions will be communicated as part of the applicable promotion or product listing.

12. How to Request a Return

To request a return, please contact us with:

  • Order number
  • Customer name
  • Contact number
  • Product name
  • Reason for the return
  • Photos or videos, where relevant
  • Proof of purchase

Please do not send a product back without contacting us first, as an unauthorized return may delay the processing of your request.

13. Refund Delays

If you have been notified that your refund has been processed but have not received it, please first check with your bank or payment provider.

If the issue continues, contact us so we can assist with the refund status.

14. Changes to This Policy

Pakistan Electronics reserves the right to update this Return & Refund Policy when necessary.

Any changes will be posted on this page with an updated Last Updated date.

15. Contact Us

For return, exchange, or refund requests, please contact:

Pakistan Electronics
Email: [Your Customer Support Email]
Phone: [Your Phone Number]
Address: [Your Business Address]